Returns and Exchanges
At Boatshed Beach Towels we will happily exchange or refund you for items unsuitable where intention to return item has been emailed to firstname.lastname@example.org, no longer than seven days after date of delivery.
Before returning goods please send us an email to email@example.com describing the problem or reason for return. We will then email you with the return address. When approved, the item/s must then be forwarded to Boatshed Beach Towels by registered mail.
Please allow at least 1-2 weeks from the date of return for either a refund to be processed, or your new stock to be sent out. In the event of a refund or exchange you, the customer, are responsible for the shipping and handling charges associated with returns (unless the product is deemed faulty).
Full refunds are only available on Full Price items. Where a sale item has been purchased, customers are welcome to exchange but not refund this item. Exchange of sale goods – must only be in exchange for other sale items. All returned goods must be received first before Boatshed Beach Towels can process/approve any exchanges or refunds.
In the event of a faulty item, once the product has been received back at Head Office and deemed a manufacturers fault, and not attributable to wear and tear, we will refund the postage amount incurred if you include a receipt with the product.
Returns will only be accepted if the item is in perfect condition, fit for resale, and sent along with original email invoice. Any returns must be sent in new and unused condition – with all packaging, boxes and tags attached.